This Privacy Policy explains how Tullo LLC (“Tullo,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Tullo app, website, and transportation services.
We collect information you provide to create and use a Tullo account, including your name, mobile phone number, and email address.
We collect information needed to arrange and fulfill rides, including pickup and drop-off locations, requested date and time, flight or terminal information when provided, ride notes, trip status, and related service details.
Payments are processed through Stripe. Tullo does not receive or store your full payment-card number. Stripe may provide Tullo with payment-related information such as a payment method token and limited card details, such as the last four digits, for account and transaction management.
If you apply to drive or participate in Tullo’s referral program, we may collect information necessary to review eligibility, administer the program, communicate with you, and process applicable payments or credits.
We may process location information that you provide or that is necessary to support booking, routing, pickup, drop-off, trip status, and other transportation functions. You can control device-level location permissions through your device settings.
We may receive device, app, browser, IP address, diagnostic, and usage information necessary to operate, secure, troubleshoot, and improve our services.
Tullo uses selected third-party providers to operate its services. These may include Supabase for authentication, database, and storage; Twilio for SMS verification; Stripe for payment processing; Resend for transactional email; and mapping/routing providers such as Mapbox, OpenStreetMap, and OpenRouteService. These providers receive information only as reasonably necessary to provide their services to Tullo.
Tullo uses SMS text messages solely to send a one-time verification code when you sign in to your Tullo account. Tullo does not use this SMS program for marketing or promotional text messages.
Before requesting a verification code, the Tullo app displays the following disclosure:
Message frequency varies based on account verification and sign-in activity. Verification messages are sent only when initiated as part of the account authentication process.
Reply STOP to a Tullo text to opt out or HELP for help. You may also contact support@tullo.com.
Tullo does not sell mobile information or use SMS opt-in information for third-party marketing or promotional purposes. Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Other categories of information sharing described in this Privacy Policy do not authorize sharing of SMS originator opt-in data or consent for marketing purposes.
For additional information about the SMS program, see our SMS Consent & Messaging Policy.
We may disclose information to service providers that help us operate Tullo; when necessary to process transactions or fulfill a requested service; to comply with law, legal process, or lawful requests; to protect the rights, safety, and security of Tullo, users, drivers, or others; or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information or use personal information for third-party advertising.
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. We use reasonable administrative, technical, and organizational measures designed to protect information, but no method of transmission or storage can be guaranteed to be completely secure.
You may request access to, correction of, or deletion of certain personal information by contacting us at support@tullo.com. Some information may need to be retained when required by law or reasonably necessary for legitimate business purposes.
Tullo’s services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when the policy was most recently revised. Material changes may be communicated through the app, website, or other appropriate means.
Tullo LLC
Houston, Texas
support@tullo.com